1) Got the product delivered within 3 calendar days through express delivery option. Has a perfect fit for my full size classical guitar and seems to be tough, haven't yet tried loading it in a flight cargo but I believe Gator will live up to its reputation. 2) All of the product specialists at Bajaao that I contacted over the phone understood my requirement of a good fit for a classical guitar case and guided me throughout the product selection and ordering process. I could connect to the specialists without having to wait in queue on an IVR.3) I had visited almost all renowned shops in Bangalore and they all had tried to sell me hard cases from their inventory which were too big, costly and not built for classical guitar. One store owner even suggested me to visit a carpenter shop and get some kind of packing material filled in between the gaps between my guitar and the hard case that he was trying to sell me (INR 8000), saying that there are no hard cases in the market built specifically for classical guitar dimensions and that I would have to make do with the normal case built for a regular steel string acoustic guitar! Come on dude, I have been playing this style of guitar for the past 13 years, at least watch who you are trying to fool!So my experience with Bajaao has been good as a first time user and I would highly recommend this website and this product to others.