Domestic Return Policy
BAJAAO.COM is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 14 days of the delivery date* - WITH ORIGINAL PACKAGING.
- Email us at firstname.lastname@example.org or call +91-22-61235353 (10AM - 7PM) with your order number to receive your return authorization. If item is defective or damaged in shipping, we will arrange for free pickup. In all other cases, buyer will be charged for return shipping.
- In case of original box damage you will be charged 15% as restocking fee (applicable to all types of returns).
- We do not accept any returns after 14 days from delivery date.If you believe your package was damaged in shipping, we require that you contact us within 2 days of delivery and we will work with you to quickly resolve the issue.
- To cancel an order, please contact BAJAAO.COM as soon as possible. If your order has not yet shipped, we will refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
- All refund recipients will receive an email confirmation for their records
- Due to health concerns, we do not accept harmonica returns.
- To exchange your purchase, simply contact BAJAAO.COM to place your new order and receive your return authorization number. Please note, customer will be charged for return shipping unless original item is defective or damaged in shipping.
Open Box Return Policy
Please note that the return policy on open box products differs from new products. Defective or damaged open box products must be reported to BAJAAO.COM within 2 days of delivery. If you would like to return a non-defective open box item, you will be charged for return shipping and will be charged a 15% restocking fee.
Damage caused by improper voltage
Please note that we will not accept returns on products damaged due to use of an inappropriate power supply.
To return the products in case of any grievance you need to attach the following form with your returns so that we can process your return. Please refer all terms and conditions mentioned in the returns form. Please note, any return without the returns form will not be accepted.
Click here to download the Returns Form.
Send your return to:
BAJAAO MUSIC PVT. LTD. (INDIA)
Shed. No. 54 Gala No. 3, 4, 10 & 11 Ground Floor,
ARIHANT COMMERCIAL COMPLEX, Near Koper Bus Stop,
Bhiwandi. (Dist Thane), Maharashtra.