Log in Sign up

FREE BAJAAO 2-YEAR STANDARD WARRANTY PLAN

WHAT IS IT?

We are offering a voluntary service that extends the manufacturer's warranty period (usually 12 months) to a full 24 months - at our own cost.

Bajaao’s exclusive FREE 2-year standard warranty comes "in the box" with nearly every product we sell.  This means your purchase is automatically protected for two years from the date of delivery of the product. And if your manufacturer's original warranty is greater than two years, our warranty won't adversely affect it.

WHY ?

To provide hassle-free warranty support for ALL purchases.

In 2017, Bajaao set the standard in the industry when we set up our Service Centre with skilled service technicians, and built a repair network with the service centres of most of our brands.  Since 2017, Bajaao has been the only seller providing free tech-support and a premium warranty service.  

However, as an authorized dealer for over 200 brands, we have observed that the quality of standard manufacturer warranty in India varies greatly by brand, making it difficult for some customers to avail dependable warranty support. Therefore, to provide hassle-free support and secure the purchase of all our customers, we have introduced this voluntary FREE 2-Year Standard Warranty covering all brands and categories ( excluding Software and Accessories) w.e.f. 15th July 2020.

HOW IS THIS PLAN DIFFERENT FROM THE MANUFACTURERS WARRANTY INCLUDED IN THE PRODUCT?

 

WHO IS ELIGIBLE FOR THIS PLAN? 

The Free 2 (TWO)-Year Standard Warranty plan is offered free on the purchases  made on all products (excluding software and accessories) purchased from the web portal www.bajaao.com. Orders placed on and after July 15th, 2020 are automatically covered under this plan.

*Note:  For orders placed before July 15, 2020 standard manufactures warranty for 1 (one) year will apply. Read terms and conditions here.

*Note: Most products come with a 1 year standard warranty plan but few brands like Vault, Yamaha and Casio (Keyboards only), Audio-Technica and Behringer come with a 3-year standard manufacturer warranty plan. The Bajaao warranty does not adversely affect this. For these products, Bajaao shall cover its standard warranty terms upto three years.

 

WHAT ARE THE FEATURES OFFERED IN THIS PLAN?

  • Bajaao will service/repair as per the product’s requirement, the covered product free of cost (apart from the conditions mentioned in the exclusions) in the event of any malfunction arising during the plan term.
  • Customer need not deal with the manufacturer directly at any point during the plan term.

 

WHAT IS THE TERM OF THE PLAN?

The “Plan Term” is for two years commencing from the day of delivery of the covered product. The warranty shall immediately and automatically terminate if the same has not been availed/claimed for 2 years.

 

WHAT ARE THE EXCLUSIONS TO THIS PLAN?

  • For all types of Guitars and Ukuleles- Fret wear, saddle wear, nut wear, strings, and batteries.
  • Setups, adjustments or routine maintenance of any kind.
  • Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sunlight, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved polishes.
  • For tube amplifiers- warranty does not cover replacement of the tubes/valves.
  • For all instruments and pro audio/video products- Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
  • Any damage to an instrument or audio device resulting from customization or modification.
  • Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, Pickguards, zippers, clasps, handles, latches, knobs, faders, case hardware etc.
  • All other damage and deterioration due to normal usage, wear-and-tear, aging, accidents, neglect, abuse, or acts of nature.
  • Any product, whose serial number is missing, altered or tampered with, in any fashion.
  • Improper use of any power supply, or damage to unprotected equipment circuitry caused by power surges or voltage fluctuation
  • Any product purchased from anyone other than Bajaao.com
  • Products that have been serviced by unauthorized persons (any person other than a Bajaao Certified Technician at an Authorized Bajaao.com Service Centre).
  • Accessories and Software are not covered under Standard Warranty.

 

HOW DO I CLAIM MY FREE 2-YEAR BAJAAO WARRANTY?

  • If your product meets the warranty service criteria and is within the stipulated 2 years, simply email us at helpdesk@bajaao.com, with a short video highlighting the issue, or call on Bajaao’s After-Sales line at 022-42035353 (Extension 3) for tech support.
  • The after-sales technician will then review your issue/video you have shared and try to first troubleshoot it via a simple phone/video call. If the reported issue isn’t fixed by basic troubleshooting, you will need to ship the product to our service centre in Mumbai for further inspection.
  • Please note that the standard warranty servicing period, for Bajaao’s free 2-year standard warranty plan can go up to 90 business days since it will likely involve repairs to be undertaken by the service centre of the respective manufacturer.

 

BAJAAO PREMIUM WARRANTY PLAN

Apart from the free 2-year standard warranty plan, Bajaao offers an exclusive 1 & 2-Year Premium Warranty plan to all its customers.

 

HOW IS IT DIFFERENT FROM THE FREE 2-YEAR BAJAAO’S STANDARD WARRANTY?

 

HOW TO PURCHASE PREMIUM WARRANTY?

You have the choice to opt for ‘Premium Warranty’, either for 1 or 2 years, on the relevant product page while making a purchase.

Your Products will come with a Bajaao “Premium Warranty Card” which is your certificate of purchase, along with the duration of the warranty. This card will also include Bajaao’s Premium Warranty contact information, and your warranty contract’s terms and conditions.

 

HOW DOES IT WORK?

  • Warranty period begins from the date of delivery.
  • Bajaao becomes your one and only point of contact for repair & servicing this product.
  • To claim Premium Warranty, retain the warranty certificate that is shipped with the product. If you have a product issue simply call Bajaao on your Premium Warranty card +91-22-42035353 Extension 3 (10 AM - 7 PM) and allow Bajaao's Service Engineers to take it over from there.
  • Bajaao Premium Support will then try to troubleshoot over the phone or video call, and if unable to resolve, will have your product shipped back to Bajaao’s warranty repair and service centre. This (level 1) servicing is done by experienced in-house servicing professional.
  • Bajaao will send a courier to pick up/drop off the product from and to your home at Bajaao’s expense. Customers are, however, required to keep the original packaging, to prevent damage in transit.
  • If Bajaao service engineers cannot fix the issue in-house, they will directly work with the relevant manufacturer’s service centre to fix the issue. This process usually takes 30 working days, but in cases involving change/import of specific parts, the service time can take up to 45 working days. During the entire process, however, customers deal only with Bajaao.
  • If Bajaao is unable to repair the product, it will replace the product with a same or equivalent model available. No refund under any circumstances. Warranty on replaced unit is for 30 days or the remainder of warranty coverage (whichever is later).
  • Parts and Labour incurred to fix the product, and shipping of product to/from customer to Bajaao service centre are all borne by Bajaao. Customers bear no additional expense apart from their initial Premium Warranty purchase.

 

WHAT ARE THE TERMS AND CONDITIONS OF THIS PLAN?

  • Coverage applies only if the product malfunctions under normal operation conditions.
  • Products are covered for manufacturing defects, but not for normal wear and tear and abuse/mishandling.
  • The plan begins from the date of delivery and is inclusive of the manufacturer’s warranty.
  • The plan is only available at the time of product purchase.

 

WHAT IS NOT COVERED IN THE BAJAAO PREMIUM WARRANTY PLAN?

  • For all types of Guitars and Ukuleles- Fret wear, saddle wear, nut wear, strings, and batteries.
  • Setups, adjustments or routine maintenance of any kind.
  • Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sunlight, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved polishes.
  • For tube amplifiers- warranty does not cover replacement of the tubes/valves.
  • For all instruments and pro audio/video products- Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
  • Any damage to an instrument or audio device resulting from customization or modification.
  • Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, Pickguards, zippers, clasps, handles, latches, knobs, faders, case hardware etc.
  • All other damage and deterioration due to normal usage, wear-and-tear, aging, accidents, neglect, abuse, or acts of nature,
  • Failure to follow the manufacturer’s instructions
  • Vandalism, theft, fire, or any other act of God
  • Products not originally covered under manufacturer’s standard warranty
  • Any product, whose serial number is missing, altered or tampered with, in any fashion.
  • Improper use of any power supply, or damage to unprotected equipment circuitry caused by power surges or voltage fluctuation
  • Any product purchased from anyone other than Bajaao.com
  • Products that have been serviced by unauthorized persons (any person other than a Bajaao Certified Technician at an Authorized Bajaao.com Service Centre).
  • Accessories and Software are not covered under Premium Warranty.

 

IS THIS WARRANTY TRANSFERABLE?

Non-transferable. Only applies to the original owner of the product.

 

HOW DO I CANCEL PREMIUM WARRANTY?

The warranty is auto-cancelled if the order gets cancelled. Warranty is cancelled and refunded in case the customer returns the product according to our return policy.

 

WHAT IS ACCIDENTAL DAMAGE COVER (ADC) AND HOW DOES IT WORK?

To protect the premium warranty buyer from unexpected accidents; whether the  instrument or audio device is used at home, classroom, shows or events.  Bajaao’s Accidental Damage Cover offers peace of mind knowing that you can easily repair or replace* your instrument or audio device at no additional fee.

 

WHAT IS COVERED UNDER ADC?

Accidental drops and bumps causing damage to the product that make it un-workable.

Examples:

  • Your guitar slips, hits the ground and cracks at the neck rendering it unplayable
  • Your speaker falls off a rack or a wallmount, and damages its cone rendering the sound impaired.
  • The LCD panel of your voice or video recorder cracks, which impairs your ability to view or select its control functions. 

 

WHAT IS NOT COVERED UNDER ADC?

  • Cosmetic damage;
  • Equipment loss or failures due to usage outside of normal operating conditions;
  • Any data loss or interruption of business;
  • Intentional damage and misuse;
  • Removal or alteration of parts, accessories;
  • Theft 
  • Damage from fires and spills.

Examples of items not covered:

  • The outer case cracks or dents but your system still operates effectively
  • You’ve left your product behind and you think it’s stolen.
  • Your system is used in the rain and malfunctions.
  • While taking a flight, you checked your product in at the airport and find at your destination, that it has been damaged in transit.

 

TERMS & CONDITIONS:

  • Bajaao’s Accidental Damage Cover is only available during the term for Bajaao’s Premium warranty and excludes theft, loss, and damage due to fire, spills, other acts of nature, or intentional damage & as stipulated herein above.
  • Limitation of only one replacement product for the duration of your premium warranty (be it 1 or 2 year). If we are unable to fix it, the product will be replaced with another product/brand with similar specifications.
  • This service is only available in India, and is not transferable should the instrument travel to another country.
  • Damage caused during air/rail/road (including any travel) will not be covered under accidental damage. It is the customer’s responsibility to utilise gear with only authorised flight cases during travel.
  • Cosmetic damage, e.g.: scratches, dents, or cracks that do not affect the product’s functionality or structural integrity is not covered under Accidental Damage Cover
  • This plan may be withdrawn at any stage, however the benefits of the plan would be applicable to those who have purchased goods during the validity of this plan.
  • All disputes are subject to jurisdiction of Courts situated at Mumbai.
 
 Questions? Speak To Our Product Specialist (EXT 1) +91-22-42035353