Regarding Bajao.com everything came well packed, and there was no damage during shipping. As for the product, this is probably the best Beginner piano money can buy. It has 88 fully weighted hammer action keys, which emulate a real acoustic piano. The PX160 also has emulated ivory keys which does not feel cheap to use. The sound of course is not as full as a Yamaha, and does not even come close to a Roland product, but those products cost a lot more too. I say if you want to purchase a perfect piano to begin your lessons go for this product, use it to learn, for atleast 2 years, and then buy a real Acoustic piano from Yamaha, like the U3.