Shipping Policy

Gear Shipping & Delivery

Free Ground Shipping Offer Exclusions and Limitations:

Free Standard Ground Shipping is offered on all orders placed on BAJAAO (valued over Rs. 1,999), including most states and remote cities. Our team of service professionals work constantly to ensure that your order is accurate and on time. We’ll follow up with an email after your package is out the door and send tracking info, making sure you get quick delivery and know when it’s hitting your doorstep.

How fast do I get my gear?

Shipping time differs in different cases as follows:

Website says: “Dispatches in 24 Hours*”

Once you checkout, verified orders ship within 24 business hours of receiving payment. The products are then tested and after verification and shipped out from our shipping facility.

Website says: “Dispatches in 10 – 12 days*”

Once you checkout, we move the product from our remote facility to delivery facility. This takes about 5-8 days for them to arrive our shipping facility. Once arrived, it is tested and then shipped out. The total process takes about 10 business days and the product ships after that.

Website says: “Special Import”

These products are under custom clearance, and the ETA for these are indefinite. Generally this takes 1 month. After testing and QC the products are finally shipped to the customers.

Need It Quicker?

Choose Priority Shipping Delivery Options

Extra Protective Packaging + Transit Insurance:

When you choose this option, we make sure that your product leaves our warehouse with extra protective packaging so there is no chance of transit damage. In an unlikely event of transit damage or 'lost package', we make sure that we process the reshipment right away. In case of no transit insurance, the process generally takes longer as it involves processing a claim with our shipping partner, post with your reshipment is processed.

BAJAAO Express with Extra Protective Packaging + Transit Insurance:

When you choose BAJAAO Express in addition to Extra packaging and Transit Insurance, we make sure that our order skips the processing queue and is dispatched from our warehouse within the same business day (24 business hours).


Please note Priority Shipping will not be covered for North Eastern States & Out-of-Delivery Areas (ODA). Priority Shipping can be covered only for the Metros.

*Our working hours for logistics are 10 am- 6 pm, Monday - Friday. This means that the order placed on Friday will be shipped on the next Monday.

Delivery Expectation

Most customers receive their product(s) within 12-15 business days of placing their order. Products shipped with Free Shipping mostly reach customers within 15 days. Products shipped through BAJAAO Express reach customers within 7 days. Musical instruments and pro audio equipment are fragile and sensitive products and need to be tested and packaged carefully. While we are unable to ship at lightning fast speeds, our methods ensure a near-zero transit-damage rate in India, and we'd like to keep it that way. Getting your product safely to you is our top priority :)

More Shipping & Delivery Information

One more thing: if we fall short of your expectations, we will make it right. Just give our Gear Heads a call at +91-22-61235353 (10AM - 7PM) and let us know how we can help you.