Frequently Asked Questions
Receive a full refund for any reason if you return a product within 15 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product. Please read our complete policy by clicking here
You can pay us using any one of the following payment methods:
1. ONLINE PAYMENTS
Pay us via Net-banking, credit cards, and debit cards via our online payment gateway. Over 95% of our customers use this option as it is fast and secure.
2. Cash on Delivery (COD)
For detailed information on COD, please refer COD FAQs
PayPal account lets you check out faster, safer and with ease, it is also accepted globally.
For more info on PayPal- https://www.paypal.com/ms/webapps/mpp/shop/faq
4. CHEQUE/DD/DIRECT CASH DEPOSIT
You can deposit a cheque OR Demand Draft OR do a cash deposit into any of our Bank's ATM Dropbox/branch near you. The cheque should be in favor of BAJAAO MUSIC PVT LTD and you must mention our account number behind the cheque. You can also mail us the At-Par Cheques and Demand Drafts. Please do not mail us cheques unless they are "At Par" cheques.
Bank Name: Kotak Mahindra Bank Ltd.
Account Name: Bajaao Music Pvt Ltd.
Account No: 2261235353
Account Type: Current
Branch: ANDHERI EAST MUMBAI
IFSC Code: KKBK0000651
Bank Name: AXIS BANK
ACCOUNT NAME: BAJAAO MUSIC PVT LTD
ACCOUNT NO: 911020033149759
BRANCH: J P ROAD, ANDHERI (WEST)
IFSC CODE: UTIB0001343
Very rarely, there are cases wherein an order gets placed from your end but the product has just gone out of stock and has not updated on our portal. In such a case, we try to immediately inform the customer. Our customer service team gives you a call/contacts you on email and makes sure we either find you an alternative right product, let the customer know when new stock is expected or cancel your order. In case of cancellation of a prepaid order, the money is wired back to the customer within 10 to 15 business days.
Please note that in-case the product remains unavailable for 10 business days, a full refund may be automatically issued to the customer.
The actual shipping transit time is 4-6 working days anywhere in India. Most customers receive their product(s) within 5-7 business days of placing their order.
The process is as follows:
Order on BAJAAO.COM ---->
Physical Stock Verification ---->
Product moved to the office for testing ---->
The product is tested and packed ---->
Then the product is shipped.
Moving a product from our warehouse or a supplier's warehouse to our office usually takes 2-3 days. After this, the product is tested and packed. Depending on the workload and number of pending orders, which are always more than we can handle, this can take another 3-4 day.
Note: Business days do not include Saturdays and Sundays.
Musical instruments and pro audio equipment are fragile and sensitive products and need to be tested and packaged carefully. While we are unable to ship at lightning fast speeds, our methods ensure a near-zero transit-damage rate in India, and we'd like to keep it that way. Getting your product reach safely to you is our top priority :)
Nation-wide shipping is an integral part of our business with:
BLUE DART SPEED POST
We also have tied up with two courier services for deliveries across the country:
We have tried and tested the services of almost all courier providers in India and have selected these vendors based on their charges, service, safety, and proximity to our warehouse and office. Depending on your location, your product will be shipped by these courier services.
Our packaging philosophy is simple: It ain't packed unless you can play football with it.
Since over 90% of our orders are shipped outside Mumbai, we have naturally developed considerable experience and expertise in the art of packaging and shipping. The average time we spend on packing a guitar is 45 minutes, and for a drumkit, we spend almost 1.5 hours! We use the following materials to ensure shipping safety:
Custom-made BAJAAO (TM) Hardboard Cartons made of heavy-duty 5/7 Ply Hardboard over and above the regular manufacturer packaging
Semi-Automatic Strapping Machines
Further, all instruments shipped from BAJAAO comes with free transit insurance. In the remote event of your instrument getting damaged during shipping, you are entitled to a replacement or a full refund as per your preference.
A common customer complaint is that it takes forever to extract the product from our protective packaging!