Frequently Asked Questions

How does the famous BAJAAO 14-day money back guarantee work?

If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange - your choice. We give you 14 days from the delivery date. That's the best guarantee in the Indian music industry.

Bajaao.com only accepts returns made within the first fourteen (14) days of delivery. Should you find it necessary to return any merchandise, it must be shipped within this fourteen (14) day guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse; otherwise the return will either be refused or subject to a minimum fifteen percent (15%) restocking fee. Returns originally paid for by credit card are issued a credit for the purchase price. Refunds are issued for product value only, excluding shipping and handling.

Send your return to:

BAJAAO MUSIC PVT LTD (INDIA)
Shed. No. 54 Gala No. 3, 4, 10 & 11 Ground Floor,
ARIHANT COMMERICAL COMPLEX,
Near Koper Bus Stop,
Purna Village,
Thane-Bhiwandi Road,
Bhiwandi. (Dist Thane)
Thane
Maharashtra
421302

T: +91-22-61235353

The following items are nonreturnable except for defects: opened or used sets of strings, boxes of reeds, computer software, soundcards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas, raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books, cassettes, CDs, DVDs, and videos. Returned mouthpieces incur a sterilization fee. Bajaao.com only accepts returns made within the first 14 days from shipment. Should you find it necessary to return any merchandise, it must be shipped within this 14-day guarantee period. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.

Sometimes popular products run out of stock. If there is a 10 or more day delay in shipping an order due to unavailability of product(s), we email customers with estimated shipping time.

 

How do you have the cheapest price in the market? There got to be some hidden charges.

There is no foul play involved in the price section and all the prices displayed are inclusive of all the taxes (not to forget we also provide free shipping on all the products valued higher than Rs. 1000)

 

What modes of payments does Bajaao.com accept?

You can pay us using any one of the following payment methods:

  1. ONLINE PAYMENTS: Pay us via Netbanking, credit cards, and debit cards via our online payment gateway. Over 95% of our customers use this option as it is fast and secure.
  2. CHEQUE/DD/DIRECT CASH DEPOSIT: You can deposit a cheque OR Demand Draft OR do a cash deposit into any any of our Bank's ATM dropbox/branch near you. The cheque should be in favour of BAJAAO MUSIC PVT LTD and you must mention our account number behind the cheque. You can also mail us At-Par Cheques and Demand Drafts. Please do not mail us cheques unless they are "At Par" cheques.
ACCOUNT NAME : BAJAAO MUSIC PVT LTD.
BANK : AXIS BANK
ACCOUNT NO : 911020033149759
BRANCH : J P ROAD, ANDHERI (WEST)
IFSC CODE : UTIB0001343

ACCOUNT NAME : BAJAAO MUSIC PRIVATE LIMITED
BANK : HDFC BANK
ACCOUNT NO : 06682320000923
BRANCH : SAHAR ROAD, MUMBAI
IFSC CODE : HDFC0000668

We do not offer Cash on Delivery

What happens if a product I order is not available?

All orders are subject to inventory availability verification. There may be cases where you have been able to order a product from our site and we will run out of stock before we can update the site and make the product un-available. In the event of this, our customer service department will contact you to notify you, and ask if you would like to wait for the order to become available, or to cancel your order with us. You may also have the other products from your order shipped separately, and we will send the backordered item when it arrives at our warehouse.

Please note that in the event that a product may be unavailable for a period of 10 business days, a full refund may be automatically issued to the customer.

 

How much time does it take to ship my order?

Moving a product from our warehouse or a supplier's warehouse to our office usually takes 2-3 days. After this, the product is tested and packed. Depending on the workload and number of pending orders, which are always more than we can handle, this can take another 3-4 days.

The actual shipping transit time is 4-6 working days anywhere in India. Most customers receive their product(s) within 12-15 business days of placing their order.

Note: Business days do not include Saturdays and Sundays.

The process is:

Order on BAJAAO.COM ---->
Physical Stock Verification ---->
Product shifted to office for testing ---->
Product is tested and packed ---->
Product is shipped.

Musical instruments and pro audio equipment are fragile and sensitive products and need to be tested and packaged carefully. While we are unable to ship at lightning fast speeds, our methods ensure a near-zero transit-damage rate in India, and we'd like to keep it that way. Getting your product safely to you is our top priority :)

 How will you ship my order?

Nation-wide shipping is an integral part of our business, and we have tied up with two courier services for deliveries across the country:

  1. Fedex Express 
  2. Blue Dart Express
  3. Delhivery
  4. Speed Post

We have tried and tested the services of almost all courier providers in India and have selected these vendors on the basis of their charges, service, safety, and proximity to our warehouse and office. Depending on your location, your product will be shipped by these couriers.

Is my instrument safe during shipping?

Our packaging philosophy is simple: It ain't packed unless you can play football with it.

Since over 90% of our orders are shipped outside Mumbai, we have naturally developed considerable experience and expertise in the art of packaging and shipping. The average time we spend on packing a guitar is 45 minutes, and for a drumkit we spend almost 1.5 hours! We use the following materials to ensure shipping safety:

  1. Bubble Wrap
  2. Custom-made BAJAAO (TM) Hardboard Cartons made of heavy-duty 7Ply Hardboard over and above the regular manufacturer packaging
  3. Semi-Automatic Strapping Machines

Further, all instruments shipped from BAJAAO come with free transit insurance. In the remote event of your instrument getting damaged during shipping, you are entitled to a replacement or a full refund as per your preference.

A common customer complaint is that it takes forever to extract the product from our protective packaging!

 

What Indian cities does Bajaao.com ship musical instruments and pro audio equipment to?

Every state, every city, and every village.

 

What happens if my payment got debited but the order did not go through?

In such cases, we receive a confirmation within 24 hours from our payment gateway, and a manual order is created. You will receive two emails - one confirming payment and one confirming your order. If you have not received these emails after 24 hours, please call us on +91-22-61235353