Frequently Asked Questions

How does the famous BAJAAO 10-day money back guarantee work?

Please read our complete policy by clicking here

How do you have the cheapest price in the market? There got to be some hidden charges.

There is no foul play involved in the price section and all the prices displayed are inclusive of all the taxes (not to forget we also provide free shipping on all the products valued higher than Rs. 2000)

What modes of payments does accept?

You can pay us using any one of the following payment methods:

  1. ONLINE PAYMENTS: Pay us via Netbanking, credit cards, and debit cards via our online payment gateway. Over 95% of our customers use this option as it is fast and secure.
  2. CHEQUE/DD/DIRECT CASH DEPOSIT: You can deposit a cheque OR Demand Draft OR do a cash deposit into any of our Bank's ATM dropbox/branch near you. The cheque should be in favour of BAJAAO MUSIC PVT LTD and you must mention our account number behind the cheque. You can also mail us At-Par Cheques and Demand Drafts. Please do not mail us cheques unless they are "At Par" cheques.
Bank Name: Kotak Mahindra Bank Ltd.
Account Name: Bajaao Music Pvt Ltd.
Account No: 2261235353
Account Type: Current
IFsc Code : KKBK0000651


Bank Name: AXIS BANK
ACCOUNT NO: 911020033149759


ACCOUNT NO: 36961719389
BRANCH: Chakala Branch, Andheri East, Mumbai - 400 099

We offer Cash on Delivery

For detailed information on COD, please refer COD FAQs

What happens if a product I order is not available?

All orders are subject to inventory availability verification. There may be cases where you have been able to order a product from our site and we will run out of stock before we can update the site and make the product un-available. In the event of this, our customer service department will contact you to notify you, and ask if you would like to wait for the order to become available or to cancel your order with us. You may also have the other products from your order shipped separately, and we will send the backordered item when it arrives at our warehouse.

Please note that in the event that a product may be unavailable for a period of 10 business days, a full refund may be automatically issued to the customer.

How much time does it take to ship my order?

Moving a product from our warehouse or a supplier's warehouse to our office usually takes 2-3 days. After this, the product is tested and packed. Depending on the workload and number of pending orders, which are always more than we can handle, this can take another 3-4 days.

The actual shipping transit time is 4-6 working days anywhere in India. Most customers receive their product(s) within 12-15 business days of placing their order.

Note: Business days do not include Saturdays and Sundays.

The process is:

Order on BAJAAO.COM ---->
Physical Stock Verification ---->
Product shifted to office for testing ---->
Product is tested and packed ---->
The product is shipped.

Musical instruments and pro audio equipment are fragile and sensitive products and need to be tested and packaged carefully. While we are unable to ship at lightning fast speeds, our methods ensure a near-zero transit-damage rate in India, and we'd like to keep it that way. Getting your product safely to you is our top priority :)

How will you ship my order?

Nation-wide shipping is an integral part of our business, and we have tied up with two courier services for deliveries across the country:

  1. Fedex Express 
  2. Blue Dart Express
  3. Speed Post

We have tried and tested the services of almost all courier providers in India and have selected these vendors on the basis of their charges, service, safety, and proximity to our warehouse and office. Depending on your location, your product will be shipped by these couriers.

Is my instrument safe during shipping?

Our packaging philosophy is simple: It ain't packed unless you can play football with it.

Since over 90% of our orders are shipped outside Mumbai, we have naturally developed considerable experience and expertise in the art of packaging and shipping. The average time we spend on packing a guitar is 45 minutes, and for a drumkit we spend almost 1.5 hours! We use the following materials to ensure shipping safety:

  1. Bubble Wrap
  2. Custom-made BAJAAO (TM) Hardboard Cartons made of heavy-duty 5/7 Ply Hardboard over and above the regular manufacturer packaging
  3. Semi-Automatic Strapping Machines

Further, all instruments shipped from BAJAAO come with free transit insurance. In the remote event of your instrument getting damaged during shipping, you are entitled to a replacement or a full refund as per your preference.

A common customer complaint is that it takes forever to extract the product from our protective packaging!

What Indian cities does ship musical instruments and pro audio equipment to?

Every state, every city, and every village.

What happens if my payment got debited but the order did not go through?

In such cases, we receive a confirmation within 24 hours from our payment gateway, and a manual order is created. You will receive two emails - one confirming payment and one confirming your order. If you have not received these emails after 24 hours, please call us on +91-22-61235353