10 Day Return Policy

Receive a full refund for any reason if you return a product within 10 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.

Missing/Damaged Fee

For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount.

  • Wear and tear on the product like small scratches and dents
  • Damage to the original manufacturing box or accessories
  • Missing box items like an owner’s manual or software/ driver CD’s, etc.
  • Damage or dents incurred during the return shipping process
  • The unique barcode has been removed from the product

Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.

Return Policy Exceptions

  • Products received with physical damage must be reported to Bajaao within 2 days of the delivery date.
  • Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional.
  • Products purchased under Garage Sale cannot be returned. All Garage Sales are final. Garage Sale products have been tested and are guaranteed to be functional.
  • We do not accept returns of the following items:
    • Harmonicas, flutes, saxophones – due to health concerns given potential exposure to the mouth area.
    • Opened software products
  • Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabiliser and spike protector are necessary to protect electronic gear.

Return Shipping

Unless you have received a damaged or defective product or a product different than the ordered product, you are responsible for shipping the product back to our facility near Mumbai.

Return Process

If you would like to return a product, it is required to either submit the Contact Us form or call us as soon as possible at +91-22-61235353. All returns must be authorised and the return shipment must be mailed within 10 days of receiving the original shipment.

The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per RBI rules, within 10 business days of the receipt of the returned shipment.

Bajaao’s warehouse address : Send your return to:

BAJAAO MUSIC PVT LTD (INDIA)
Bhumi World Building D6
Gala 1,2,3,4 Kalyan-Bhiwandi Naka,
Mumbai - Nashik Expressway,
Pimplas, Thane,
Maharashtra 421302.

Cancellations

If you would like to cancel an order, please submit the Contact Us form or call us as soon as possible at +91-22-61235353. If the shipment has not left our facility, you will receive a refund within 10 business days. If it has left our facility, you will receive a refund within 10 business days of the shipment being returned to us.

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