Open-Box Products and Policies

What is Open Box Gear?

Open Box products are a great way to buy fully functional gear at discounted prices! These items fall into one of two categories:

Customer Returns: Products returned within Bajaao's 15-day return window.
Box/Transit Damaged Units: Brand-new items that arrived at our warehouse with minor damage to the packaging or outer box—never sold before.

Every Open Box item is thoroughly inspected, tested, and certified by Bajaao to be in perfect working condition. You might find minor cosmetic imperfections like scratches, dents, or missing manuals/accessories, but the product will perform just as it should. Some items may also be refurbished and are marked as - Open Box B Stock - please check each product listing for specific condition details. If you're okay with a few scratches or a plain box, this is your chance to save big on great gear.

Warranty Coverage

Open Box products have been tested and are guaranteed to be functional. Product malfunction Under Warranty for open-box products is covered by Bajaao as below;

Open Box A-Stock: 2-Year Warranty
Open Box B-Stock: 1-Year Warranty

Returns & Support

If your product arrives damaged in transit or is found to be non-functional, you’re covered by our 5-day return policy. You will be required to send us an email within 5 days of delivery at helpdesk@bajaao.com with images or video showing the issue. Once verified, we’ll arrange a free pickup and offer a full refund or exchange credit.

Please note: All Open Box sales are final, except in the case of verified damage or defects.

Still have questions? Reach out to our sales team on +91-22-42035353 Extention 1 we’re happy to answer any questions you may have and help you find the right gear at the right price.