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BAJAAO FREE 2 YEAR STANDARD WARRANTY PLAN
WHAT IS IT?
We are offering a voluntary service that extends the manufacturer's warranty period (usually 12 months) to a full 24 months - at our own cost.
Bajaao’s exclusive FREE 2-year standard warranty comes "in the box" with nearly every product we sell. This means your purchase is automatically protected for two years from the date of delivery of the product. And if your manufacturer's original warranty is greater than two years, our warranty won't adversely affect it. ( Please note- All Vault products, and Yamaha and Casio Keyboards, come with a 3-year standard warranty)
WHY?
To provide hassle-free warranty support for ALL purchases.
In 2017, Bajaao set the standard in the industry when we set up our Service Centre with skilled service technicians and built a repair network with the service centres of most of our brands. Since 2017, Bajaao has been the only seller providing free tech support and a premium warranty service.
However, as an authorized dealer for over 200 brands, we have observed that the quality of standard manufacturer warranty in India varies greatly by brand, making it difficult for some customers to avail of dependable warranty support. Therefore, to provide hassle-free support and secure the purchase of all our customers, we have introduced this voluntary FREE 2-Year Standard Warranty covering all brands and categories ( excluding Software and Accessories) w.e.f. 15th July 2020.
HOW IS THIS PLAN DIFFERENT FROM THE MANUFACTURERS WARRANTY INCLUDED IN THE PRODUCT?
WHO IS ELIGIBLE FOR THIS PLAN?
The Free 2 (TWO)-Year Standard Warranty plan is offered free on the purchases made on all products (excluding software, accessories and personal/home audio categories ) purchased from the wesite www.bajaao.com our our BAJAAO app. This plan is not applicable if the product is purchased from marketplaces like Amazon, Flipkart etc where Bajaao is the seller. Products purchased on Amazon or Flipkart where BAJAAO is the seller, will only be covered by a 1 year warranty with the exception of the brand Vault.
*Note: Most products come with a 1-year standard warranty plan but few brands like Vault, Yamaha and Casio (Keyboards only), Audio-Technica and Behringer come with a 3-year standard manufacturer warranty plan. The Bajaao warranty does not adversely affect this. For these products, Bajaao shall cover its standard warranty terms up to three years.
WHAT ARE THE FEATURES OFFERED IN THIS PLAN?
Bajaao will service/repair the covered product free of cost and get it back to working order as long as the reason for malfunction is not a warranty exclusion. If any part needs replacement during the servicing or repair process, the customer is responsible for bearing the nominal charges associated with the replacement but need not for the labor.
Customers only deal with Bajaao for any claims and need not interact with the manufacturer directly at any point during the plan term.
WHAT IS THE TERM OF THE PLAN?
The “Plan Term” is for two years commencing from the day of delivery of the covered product. The warranty shall immediately and automatically terminate if the same has not been availed/claimed for 2 years.
WHAT ARE THE EXCLUSIONS TO THIS PLAN?
- For all types of Guitars and Ukuleles- Fret wear, saddle wear, nut wear, strings, and batteries.
- Setups, adjustments or routine maintenance of any kind.
- Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sunlight, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved polishes.
- For tube amplifiers- the warranty does not cover the replacement of the tubes/valves.
- For all instruments and pro audio/video products- Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
- Any damage to an instrument or audio device resulting from customization or modification.
- Damages caused by rodents or insects.
- Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, Pickguards, zippers, clasps, handles, latches, knobs, faders, case hardware etc.
- All other damage and deterioration due to normal usage, wear-and-tear, ageing, accidents, neglect, abuse, or acts of nature,
- Failure to follow the manufacturer’s instructions
- Vandalism, theft, fire, or any other act of God
- Products not originally covered under manufacturer’s standard warranty
- Any product, whose serial number is missing, altered or tampered with, in any fashion.
- Improper use of any power supply, or damage to unprotected equipment circuitry caused by power surges or voltage fluctuation
- Any product purchased from anyone other than Bajaao.com
- Products that have been serviced by unauthorized persons (any person other than a Bajaao Certified Technician at an Authorized Bajaao.com Service Centre).
- Accessories and Software are not covered under Standard Warranty.
