1 YEAR STANDARD MANUFACTURER WARRANTY PLAN
WHAT IS IT?
Almost all products sold on Bajaao excluding accessories and software, come with a 1-year standard manufacturer warranty that comes "in the box" with nearly every product we sell. This means your purchase is automatically protected for one year from the date of delivery of the product.
WHY?
To provide hassle-free warranty support for ALL purchases.
In 2017, Bajaao set the standard in the industry when we set up our Service Centre with skilled service technicians and built a repair network with the service centres of most of our brands. Since 2017, Bajaao has been the only seller providing free tech support and a premium warranty service.
MANUFACTURERS WARRANTY INCLUDED IN THE PRODUCT
| 1-Year Standard Manufacturer's Warranty | |
|---|---|
 Duration | 1 year of Standard Manufacturer's warranty on product malfunction. |
 Shipping | To claim warranty, customers deal only with Bajaao as their one point of contact for all warranty claims up to 1 year. |
 Pick-up and Drop-off | Bajaao offers pick-up and drop facility at a nominal fee. |
WHO IS ELIGIBLE FOR THIS PLAN?
The 1 Year Standard Manufacturer Warranty plan is offered free on the purchases made on all products (excluding software, accessories and personal/home audio categories ) purchased from the Bajaao.
WHAT ARE THE FEATURES OFFERED IN THIS PLAN?
Bajaao will service/repair as per the product’s requirement, the covered product free of cost (apart from the conditions mentioned in the exclusions) in the event of any malfunction arising during the plan term.
Customers need not deal with the manufacturer directly at any point during the plan term.
WHAT IS THE TERM OF THE PLAN?
The “Plan Term” is for One years commencing from the day of delivery of the covered product. The warranty shall immediately and automatically terminate if the same has not been availed/claimed for 1 years.
WHAT ARE THE EXCLUSIONS TO THIS PLAN?
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For all types of Guitars and Ukuleles- Fret wear, saddle wear, nut wear, strings, and batteries.
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Setups, adjustments or routine maintenance of any kind.
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Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sunlight, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved polishes.
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For tube amplifiers- the warranty does not cover the replacement of the tubes/valves.
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For all instruments and pro audio/video products- Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
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Any damage to an instrument or audio device resulting from customization or modification.
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Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, Pickguards, zippers, clasps, handles, latches, knobs, faders, case hardware etc.
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All other damage and deterioration due to normal usage, wear-and-tear, aging, accidents, neglect, abuse, or acts of nature.
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Any product, whose serial number is missing, altered or tampered with, in any fashion.
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Improper use of any power supply, or damage to unprotected equipment circuitry caused by power surges or voltage fluctuation
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Any product purchased from anyone other than Bajaao.com
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Products that have been serviced by unauthorized persons (any person other than a Bajaao Certified Technician at an Authorized Bajaao.com Service Centre).
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Accessories and Software are not covered under Standard Warranty.