I received a Martin guitar which doesn't sound good at all. All the frets after the 5th are muted across several strings.
i bought an amplifier as well and it came with a STAINED WARRANTY CARD, NO ADAPTER, LEAKING BATTERIES AND A RUSTY BATTERY CASE.
I have called the customer care helpline multiple times and every time i get a new person on the call who pretends he has no idea what the issue is - and I have to repeat the same problem again. The line then gets cut and no one calls back.
I have even had a video call with a representative and showed him the problem. He said he would get back on the same day but hasn't reverted and now my messages and calls are going unanswered.
Please address this and initiate the return and refund. Thanks.
I have two Martins and a Taylor T-5 (also bought on BAJAAO). I ordered the LX1E for a gift for the holidays. I love BIG CLEAR sweet Martin FOLK SOUND. Received this MARTIN LX1E guitar in a timely fashion from BAJAAO. In great condition. Depending on your amp or amp settings this guitar sounds fantastic and delivers as a full-sounding Martin Guitar. It also has the ease of play-ability typical of a well-setup Martin, it CERTAINLY is a Martin. I was playing with the Fender G-Dec AMP (also bought on BAJAAO) on one of the ACOUSTIC AMP settings. The staff doesn't keep us waiting for anything. I highly recommend everyone to buy, not only this guitar, but all the products you need on BAJAAO!!!
Rich bass sound. I'd say the sound is really deep for a 3/4 guitar and not too bright like you'd expect in a travel guitar. Even more amazing is that it has such a deep sound using all laminate wood. They call it HPL or High Pressure Laminate (Just a fancy word). If you're on this page, you are looking for travel guitars or are a fan of Ed Sheeran.Anyway, I personally love its tone. Other guitars you might want to consider are 'Baby Taylor' and 'Luna Safari'.Cheers!