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Customer Reviews

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Guy Hershberg
Frame drum

The frame that you sent is faulty, the skin is completely loose.

Hey Hershberg,
As discussed with Mr. Samuel, the product you purchased falls under our non-returnable policy. However, if it is damaged or in non-working condition, you are required to report it to us within a maximum of 48 hours from delivery.
We received your request on the 5th day after delivery. Additionally, after reviewing your video, we suggested resolving the tuning issue with a local luthier.
Please let us know if we can assist you further.