BAJAAO — 15‑day Exchange Only Policy

Shop with confidence. We’ve got your gear covered.

What this policy covers

If something goes wrong right after delivery, you’re not stuck. For eligible purchases:

Exchange only, not refund.
Applies when there is transit damage, manufacturing defect, or product malfunction.
Report it within 15 days of delivery and you’re eligible for a brand‑new replacement at no extra cost.
- Products received with physical damage must be reported to Bajaao within 2 days of the delivery date along with supporting pictures or videos.
- Products received with missing accessories should be reported within 2 days of the delivery date. Claims made post this period will not be honoured.

This keeps the focus on getting you a properly working instrument or gear fast, without having to navigate refunds on an item that’s faulty or damaged in transit.

How it works, in a nutshell

You receive the product.
If there’s damage in transit within 2 days, You have 15 days to point out a defect, or a malfunction in the working of the product.
We arrange an exchange — brand‑new unit — with zero additional charge to you.

Warranty coverage

Even after the exchange window, your purchase is still backed:

Manufacturer’s standard warranty for one year from the date of purchase — handled through BAJAAO as per the manufacturer’s terms.
Extra 1 year BAJAAO warranty coverage: BAJAAO offers an additional warranty extension that adds another year of protection.

That means you get both quick relief in the first two weeks if something is wrong, plus long‑term support in case issues crop up later.

Why this is good for musicians

You’re protected from day one if the product doesn’t arrive in perfect working order.
You don’t have to worry about chasing refunds; you get a proper replacement and keep playing.
You’re still covered by the manufacturer’s standard support for the longer haul, with an optional extension if you want more cushion.

A quick note on manufacturer warranty

BAJAAO’s standard warranty guidance confirms that manufacturer warranty terms can vary by brand, and typically outline coverage, duration, and how to access service. We help by providing the needed support channels and information, so it’s easier to use that warranty when required.