Customer Service Representative - Inbound / Outbound

Experience: 3-4 years
Email Id: careers@bajaao.com
Job Location : Andheri, Mumbai
Position Type : Full-Time

Summary: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

Effectively manage large amounts of incoming calls & Also efficient to make outbound calls daily.
Effectively manage customer complaints on email and provide a resolution to customer queries via email.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions.
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements:

Proven customer support experience
Knowledge of musical instruments will be an added bonus
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Fresher can also apply

If you meet all of the requirements listed above and would like to be considered for this position, please proceed by emailing your resume along with a short paragraph on WHY you want to work with BAJAAO.COM to careers@bajaao.com

________________________________________________________________________________