Customer Service Representative - Inbound

Experience: 3-4 years
Email Id: careers@bajaao.com
Job Location  : Bhiwandi, Mumbai
Position Type : Full-Time

Summary: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:
  • Effectively manage large amounts of incoming calls & Also efficient to make outbound calls daily.
  • Effectively manage customer complaints on email and provide a resolution to customer queries via email.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements:
  • Proven customer support experience
  • Knowledge of musical instruments will be an added bonus
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Fresher can also apply
If you meet all of the requirements listed above and would like to be considered for this position, please proceed by emailing your resume along with a short paragraph on WHY you want to work with BAJAAO.COM to careers@bajaao.com