Experience: 1-4 years
Email Id: careers@bajaao.com

Summary: The Inbound Sales Representative is responsible for managing inbound customer calls and email leads and optimizing the customers buying experience by providing product expertise and engaging customers in a consultative sales dialogue to maximize the sale of products and services.

Responsibilities

• Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results.
• Articulate the advantages of our company over the competition.
• Communicate information during the initial call to minimize the need for future contact and escalation.
• Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
• Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution.
• Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.
• Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment.
• Summarize every interaction to prevent repeat calls or cancellations.
• Stay informed of current competitive offers and products in order to position company products/services in a confident manner.
• Adhere to quality standards, meeting sales and performance goals set by management.

Requirements:

• High school diploma, graduate, or equivalent work experience preferred.
• Two to three years of sales experience.
• Ability to operate a computer and type 30 WPM.
• Demonstrated ability to Think Customer First, plan and work independently.
• Effective listening skills required.
• Effective verbal communication skills, including diction, grammar and tone.
• Ability to ask probing questions and correctly identify customer needs.
• Proven ability in objection handling techniques.
• Knowledge of company's musical and pro-audio products, services, marketing campaigns and save offers.
• Self-motivator, upbeat and with a high energy level.
• Strong customer focus, Team player and Strong work ethics.
• Ready to work in rotational shifts

Fresher can also apply