Gear Specialist

Experience: 1-4 years
Email Id: careers@bajaao.com

Summary: The Inbound Sales Representative is responsible for managing inbound customer calls and email leads and optimizing the customers buying experience by providing product expertise and engaging customers in a consultative sales dialogue to maximize the sale of products and services.

Responsibilities

  • Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results.
  • Articulate the advantages of our company over the competition.
  • Communicate information during the initial call to minimize the need for future contact and escalation.
  • Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
  • Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution.
  • Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.
  • Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment.
  • Summarize every interaction to prevent repeat calls or cancellations.
  • Stay informed of current competitive offers and products in order to position company products/services in a confident manner.
  • Adhere to quality standards, meeting sales and performance goals set by management.

Requirements:

  • High school diploma, graduate, or equivalent work experience preferred.
  • Two to three years of sales experience.
  • Ability to operate a computer and type 30 WPM.
  • Demonstrated ability to Think Customer First, plan and work independently.
  • Effective listening skills required.
  • Effective verbal communication skills, including diction, grammar and tone.
  • Ability to ask probing questions and correctly identify customer needs.
  • Proven ability in objection handling techniques.
  • Knowledge of company's musical and pro-audio products, services, marketing campaigns and save offers.
  • Self-motivator, upbeat and with a high energy level.
  • Strong customer focus, Team player and Strong work ethics.
  • Ready to work in rotational shifts

Fresher can also apply

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