Excellent product—not easily available in Mumbai and so valuable. Shopping and delivery experience was by and large good and hassle-free. The weight and playing feel of the Roland is better than any other digital pianos I tried including Korg, Pearl River etc, which was my main consideration. While there are lots of tones, these aren’t the most easy to navigate through and so in-song tone shifting is impossible. Sound quality is pretty good.
What could be better: installation services for products that involve wooden stands such as this; more proactive delivery control / follow-up with 3rd party courier service sticking to the date estimated rather than delivering early or late and risking delivery failure for such a high-value product. Also, some low-cost value-added products could be offered for more complete shopping experience (e.g., piano keys dust cover, silica gel packets, etc)
What went well: Quality of product and packaging; quick shipment and dispatch; prompt status updates.