It's a good instrument that is serving my purpose "convenient travel guitar and Uke sound".For the money, this instrument is no doubt good value. The finish, & the tone, is very good; and it comes with a bag too. The item was securely packed. I had actually returned the first time as i recieved the product with high action, so Bajaao did resend me with low action guitalele compared to the previous one, however the action is still bit high for me but i can get it set with a luthier and may be I will get a pickup fitted for live shows.Overall I am very satisfied, both with the product itself, and with bajaao's service.